(USE THIS REFERENCE TO HELP YOU ANSWER THE QUESTIONS)Cardon, P. (2016). Business Communication: Developing Leaders for a Networked World(2nd ed.). McGraw-Hill Higher Education.
First Question:
What are the key components of a good routine business message?
Second Question:
What is the connection between credibility and persuasion? Please explain.
Third Question:
How can you maintain your credibility when you need to deliver bad news? Please explain.
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