BAM 410 Organizational Theory and Behavior Unit 4 Examination Multiple Choice Questions (Enter your answers on the enclosed answer sheet)
1. According to the interactionist view, ________ conflicts support the goals of the group and
improve its performance.
a.
b.
c.
d.
e. formal
reactive
evaluative
functional
informal 2. Which of the following is not true regarding gender differences in negotiations?
a.
b.
c.
d.
e. Men value status more than women.
Women value compassion and altruism more than men.
Women place a lower value on relationship outcomes than men.
Men place a higher value on economic outcomes than women.
Men and women negotiate differently. 3. Conflict between two people is called ________ conflict.
a.
b.
c.
d.
e. dyadic
bilateral
intragroup
dual
intergroup 4. A party who seeks to appease an opponent may be willing to place the opponent’s interests
above his or her own, sacrificing to maintain the relationship. We refer to this conflict-handling
intention as ________.
a.
b.
c.
d.
e. avoiding
compromising
accommodating
competing
collaborating 5. Which of the following is a conflict-stimulation technique?
a.
b.
c.
d.
e. 220 exercising authoritative command
problem solving
expansion of resources
compromise
bringing in outsiders BAM 410 Organizational Theory and Behavior Unit 4 Examination 6. Conflict is dysfunctional when it ________.
a.
b.
c.
d.
e. leads to change
provides a medium to release tension
provides a means for expressing frustration
reduces group cohesiveness
fosters an environment of self-evaluation 7. :PVS@@@@@@@@EFUFSNJOFTUIFMPXFTUWBMVFBDDFQUBCMFUPZPVGPSBOFHPUJBUFEBHSFFNFOU
a.
b.
c.
d.
e. hidden value
BATNA
bid price
margin of error
asking price 8. A ________ is characterized by a low degree of departmentalization, wide spans of control,
authority centralized in a single person, and little formalization.
a.
b.
c.
d.
e. networked organizational structure
bureaucracy
matrix organization
simple structure
hierarchical organization 9. Which of the following statements is true about the simple structure?
a. It is characterized by a high degree of formalization.
b. It is most widely adopted in large businesses in which the manager and owner are
different.
c. It becomes increasingly inadequate as an organization grows.
d. It is characterized by a narrow span of control.
e. It is very expensive to operate.
10. Which of the following types of organizational designs combines two forms of
departmentalization, functional and product?
a.
b.
c.
d.
e. 221 bureaucracy
simple structure
boundaryless structure
virtual structure
matrix structure BAM 410 Organizational Theory and Behavior Unit 4 Examination :PVBSFJOUFSFTUFEJOFYQMBJOJOHUIFEJGGFSFOUUZQFTPGPSHBOJ[BUJPOBMEFTJHOTUPTUVEFOUTPG
basic management. These students need to know the advantages and disadvantages of each
structure as well as the structure’s characteristics.
11. :PVFYQMBJOUPZPVSTUVEFOUTUIFTUSVDUVSFPGBMPDBMHSPDFSZTUPSFTJUVBUFEJOZPVS
neighborhood. The store employs two full-time employees-a salesperson and a cashier. The
owner of the store acts as its manager and makes all the decisions. Which of the following
organizational structures is being described by you?
a.
b.
c.
d.
e. virtual structure
bureaucracy
simple structure
boundaryless structure
matrix structure 12. A ________ organization is a small, core organization that outsources major business functions.
a.
b.
c.
d.
e. formalized
bureaucratic
centralized
matrix
virtual 13. :PVBSFUIF$&0PG"DIJMMFT*ODPSQPSBUJPO:PVIBWFEFDJEFEUPIJSFPUIFSPSHBOJ[BUJPOTUP
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keep your records, a recruiting firm to handle human resource functions, and a computer firm
to handle all records. To keep costs down, you are looking for other areas in which to outsource
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a.
b.
c.
d.
e. virtual organization
matrix organization
highly centralized organization
bureaucracy
highly formalized organization 14. Porco Rosso, an aircraft manufacturer with a strong presence in the United States, is looking
to expand its market overseas. The firm currently sells aircraft to several airlines in the United
Kingdom but now wants to establish manufacturing units there as well in order to acquire a
bigger share in the European market. Hence, it plans to merge with QueenAir, a British aircraft
manufacturer. Which of the following, if true, would weaken the company’s decision to merge
with QueenAir?
a.
b.
c.
d.
e. 222 There is a striking difference in the organizational cultures of the two firms.
Merging with QueenAir would increase its profits considerably.
A competitor in the U.S. market recently went out of business.
There is increasing economic uncertainty in the U.S. market.
The preferences of airline customers in Europe and the U.S. are similar. BAM 410 Organizational Theory and Behavior Unit 4 Examination 15. Culture is most likely to be a liability when ________.
a.
b.
c.
d.
e. the
the
the
the
the organization’s environment is dynamic
organization is highly centralized
employees of the organization are highly skilled
organization’s management is highly efficient
organization scores low on the degree of formalization :PVBSFOFXUPBOPSHBOJ[BUJPOBOEEPOPUSFBMMZLOPXXIBUUPFYQFDUBCPVUUIFTPDJBMJ[BUJPO
QSPDFTT:PVSFDFOUMZSFDFJWFEZPVS.#"BOEIBWFBOVOEFSHSBEVBUFEFHSFFJODPNQVUFS
TDJFODF:PVSOFXmSNJTBTPGUXBSFEFWFMPQNFOUDPNQBOZXJUIBOFNQIBTJTJOUIFIFBMUIDBSF
JOEVTUSZ:PVSIJSJOHQSPDFTTJODMVEFEDBNQVTJOUFSWJFXT
BEBZMPOHUSJQGPSBOJOUFSWJFXBU
the company, an offer phone call and letter, and some promotional material sent via the mail.
When you arrive for your first day at work, you spend half a day in an orientation session that
is conducted by the human resources department, where you complete paperwork and receive
a company handbook. Then you spend the rest of the day with your supervisor, who gives you
a tour, introduces you to your co-workers, and explains your first project. After that, you begin
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experience fits your expectations, but in some ways you are surprised by realities that you
hadn’t expected. None of these surprises are too difficult to accept, so you eventually begin to
feel at home and happy with your new job.
16. :PVSTVQFSWJTPSQSPWJEFTZPVBNFOUPSUPIFMQZPVXJUIZPVSXPSLBOEHVJEFZPV5IJTTIPXT
that your supervisor is using a(n) ________ socialization technique.
a.
b.
c.
d.
e. informal
divestiture
serial
variable
random 17. ________ typically contain narratives about the organization’s founders, rule breaking, and
reactions to past mistakes.
a.
b.
c.
d.
e. 223 Stories
Organizational charts
Rituals
Material symbols
Corporate chants BAM 410 Organizational Theory and Behavior Unit 4 Examination Ask Socrates Inc. is a computer software company that employs highly intelligent but
somewhat unusual people. Every Friday, free lollipops, toys, or other treats are given out to
encourage employees to remember how creative they were when they were children. All the
new members of the organization are told about the founders who were three young people
who “got lucky” and sold a video game that they invented. The employees are allowed to dress
informally and can set their own working hours.
18. Ask Socrates Inc. employees are allowed to dress informally. This is an example of a ________
through which organizational culture is transmitted.
a.
b.
c.
d.
e. material symbol
symbolic act
fundamental mechanism
ritual
primary procedure 19. Due to the passage of the Americans with Disabilities Act, job applicants ________.
a. cannot be subjected to behavioral assessment tests before a contingent offer
b. may be required to undergo a medical examination after they receive a contingent offer
c. can be subjected to a drug test only if they are being considered for senior-level
management positions
d. cannot be subjected to a work-sample test after a contingent job offer
e. are never required to submit to a physical exam for a job
20. When an appraiser rates employees based on items on a continuum with the points reflecting
actual behaviors on a given job, this type of evaluation is called ________.
a.
b.
c.
d.
e. assessment center evaluation
graphic rating scale
BARS
critical incident
group order ranking 21. Companies in which of the following countries would emphasize formal performance evaluation
systems more than informal systems?
a.
b.
c.
d.
e. 224 Chile
China
India
United States
Argentina BAM 410 Organizational Theory and Behavior Unit 4 Examination 22. Formal performance appraisals are used more frequently in countries that ________.
a.
b.
c.
d.
e. are low in uncertainty avoidance
have long-term orientation
are low in in-group collectivism
value status quo and rigidity
are low in assertiveness 23. ________ is a change process based on systematic collection of data and selection of a change
action based on what the analyzed data indicate.
a.
b.
c.
d.
e. Organizational development
Organizational restructuring
Planned change
Action research
Process consultation 24. ________ is a method of changing behavior through unstructured group interaction.
a.
b.
c.
d.
e. Action research
Planned modification
Psychoanalysis
Sensitivity training
Process consultation 25. In order to make their firm a learning organization, managers should ________.
a.
b.
c.
d.
e. 225 increase the number of hierarchical levels in the organization
redesign the organizational structure
avoid the use of cross-functional teams
increase the degree of departmentalization
penalize mistakes
