Module 1 discussion
Financial Perspective
The material in this module tells us that many companies
place disproportionate emphasis on the financial perspective at the expense of
the other three perspectives.
Give an example of an organization you are familiar with
from previous coursework, the news, or personal experience in which this has
been the case. What were the results of this focus on the financial perspective
on customers and other stakeholders? Be as specific as you can and give
concrete examples.
[This Discussion is designed for you to respond to the above
question/topic during the first week of the module. During the second week of the
module, please read through responses by peers, and post two responses
addressing some of the shared ideas. Please bring in new ideas/comments and
research that haven’t been mentioned yet. An “A” grade needs at least
three strong entries with at least one of them supported by research, with the
source cited.]
Module 2 discussion
Who Are Customers
Can you think of any organizations that do not have relevant
“customers” to take into consideration? If there are such organizations, how
are they different from other organizations where all parts of the BSC operate equally?
Please note that you need to have at least three posts in
this discussion forum.
Module 3 discussion
Business Process Perspective
Organizations are complex systems with multiple
stakeholders. Sometimes the interests of various stakeholders can conflict.
For your initial post to this discussion, please give an
example of a business process where the interests of two (or more) stakeholders
are in opposition.
For your second and third posting, choose an example of such
a conflict posted by another student, and suggest a way that the business
process can be changed so that the interests of the stakeholders can be brought
into sync.
Please note that you need to have at least three posts in
this discussion forum.
Module 4 discussion
Learning and Growth Perspective
The home page of this module identifies several measures of
the learning and growth perspective, such as
Real-time availability of accurate customer and internal
process information to front-line employees
Ability to launch new products
Ability to create more value for customers
Ability to penetrate new markets
Alignment of employee incentives with overall organizational
success factors
Rates of improvement in critical customer-based and internal
processes
Consideration of these measures reveals that it can be
difficult to quantify these factors. For
your first posting in this Discussion, identify one specific example of a
measure of learning and growth measure that you feel could be critical to an
organization, but difficult to measure. For your second and third posting, choose
another student’s measure and propose a metric that could be used to quantify
it.
Please note that you need to have at least three posts in
this Discussion forum.
Module 4 reflective
Please take some time to reflect back on what you have
learned in this session.
Please note that you only need to post once in this
discussion forum.
