Quiz#2
Leadership and Team Management
Marks: 20
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Q#1 What sort of groups are defined by the organization’s structure?
a. informal
b. task
c. friendship
d. formal
Q#2 Hamiz, Ali and Ahsan work in different departments, but often eat lunch together. They
are an example of what type of group?
a. formal
b. informal
c. command
d. task
Q#3 Which of the following statements most accurately describes interest groups?
a. They are longer lasting than friendship groups.
b. They develop because individual members have one or more common characteristics.
c. They are formed because of some common objective.
d. They are governed by labor laws.
Q#4 Research indicates that poor _____ is probably the most frequently cited source of
interpersonal conflict.
a. motivation
b. leadership
c. training
d. communication
Q#5 Clarification to employees about how well they are doing, and what can be done to
improve performance, are examples of which function of communication?
a. information
b. control
c. motivation
d. emotional expression
Q#1 a
Q#2 c
Q#6 The communication used by managers to provide job instructions is _____
communication.
a. downward
b. lateral
c. formal
d. directional
Q#7 Which of the following is an example of downward communication flow?
a. suggestion boxes
b. envelope attitude surveys
c. feedback on job performance
d. identifying with and discussing problems with the boss
Q#8. All of the following are examples of downward communication flows except _____.
a. managers assigning goals
b. managers informing employees of procedures
c. managers pointing out problems that need attention
d. employees completing attitude surveys
Q#9 Communication messages that are passed through a big number of people will most
likely suffer from which of the following?
a. disruption
b. distortion
c. lack of non-verbal cues
d. decoding
Q#10 The _____ communication network is best illustrated by an unstructured committee.
a. wheel
b. all-channel
c. interpersonal
d. circle
Q#11 The most effective communication network for facilitating the emergence of a leader is
_____.
a. chain
b. all-channel
c. wheel
d. direct
Q#12 An informal communication network is typically called a _____.
a. gossip monger
b. grapevine
c. chain
d. free acting system
Q#13 Which of the following is a phenomenon in which group pressures for conformity deter
the group from critically appraising unusual, minority, or unpopular views?
a. group conformity
b. groupshift
c. groupthink
d. compromise
Q#14 According to Maslow, when does a need stop motivating?
a. when it is substantially satisfied
b. it never stops motivating
c. when one returns to a lower level need
d. when one chooses to move to a higher level need
Q#15 What is the primary organizational factor that satisfies people’s physiological needs?
a. their relationships with co-workers
b. recognition
c. pay
d. admiration
Q#16. Desires for associations with those who are significant to us, such as family members,
supervisors, and friends, are examples of Alderfer’s _____ needs.
a. existence
b. relatedness
c. association
d. esteem
Q#17 ERG’s ______ needs include the intrinsic component from Maslow’s esteem category
and the characteristics included under self-actualization.
a. existence
b. relatedness
c. growth
d. physiological
Q#18. Which one of the following is not characteristic of ERG theory?
a. It proposes three levels of needs: existence, relatedness, and growth.
b. More than one level of needs may serve as motivators at the same time.
c. It involves a frustration-regression process.
d. The existence needs must be satisfied before the relatedness needs become
important.
e. It is an extension and improvement of Maslow’s theory.
Q#19. In what way are Theory X and Theory Y managers alike?
a. they are skeptical about their employees’ ability to operate independently
b. they have a negative view of human behavior
c. they acknowledge that people in the workplace are mostly motivated by higher order
needs
d. their behavior follows their assumptions
Q#20. A Theory Y manager would assume that employees would _____.
a. dislike work
b. need to be controlled
c. avoid responsibility
d. exercise self direction
