1. Identify a company or companies that have had to re-engineered a process to become more competitive or a company that needs too.
Discuss the hows and whys….
2. Discuss theStrengths, Weaknesses,Opportunitiesand Threats of good CRM and bad CRM.
Hint – also include some of your own experiences – but please keep it on a professional level
each answer should be about 1-2 paragraphs long
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