BSBCUS402 Address customer needs
Question 1Question 5
- Why is it necessary for staff to have high levels of product knowledge?
- Every organisation will have procedures and standards for customer service relationships.In 50 words explain why these are necessary.
Question 2
- Describe, in 300 words, informed consent.
Question 3
- In about 500 words explain what other rights and responsibilities service staff might need to explain to customers.
Question 4
- Describe six communication mediums that might be used to establish regular communication with customers.
Question 5
- Why is it necessary for staff to have high levels of product knowledge?
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