Assume you are the manager of a store located in the city that sells high-end clothing for men and women.
You have been asked by the owner to develop a new business performance management system.
What factors would you consider to develop an effective business performance management system?
Which KPIs and operational metrics would you recommend? (15 points)
The store has experienced a decline in sales over the last few months. As the manager, you want to develop a brief online survey to measure the level of customer satisfaction.
What would be the different dimensions of the construct of customer satisfaction in the context of your store? (5 points)
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