Week 3 discussion
DQ1
Talking to Customers on the Telephone
Choose one of the Action Tips in Chapter 4 of the textbook,
and discuss it with examples.
DQ2
Electronic and Internet Communication
Choose one of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an example of the tip, from your
experience as a customer, or your experience as an employee.
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