October 23, 2025 Claire B 0 Comments

QUESTION 1

  1. The lowest degree of processing occurs in _____.?
  2. a.?batch operations
  3. b.?assemble-to-order operations
  4. c.?make-to-order operations
  5. d.?make-to-stock operations

QUESTION 2

  1. ?The easier it is to maintain a working product or fix a broken product, the more _____ that product is.
  2. a.?tangible
  3. b.?durable
  4. c.?serviceable
  5. d.?reliable

QUESTION 3

  1. ?Which of the following is true of the International Organization for Standardization (ISO) 9000 certification?
  2. a.?ISO 9000 certification is specifically applicable to the travel and tourism industry.
  3. b.?ISO 9000 certification helps organizations specifically manage, monitor, and minimize harmful effects on the environment.
  4. c.?ISO 9000 certification requires a company to show that it is following its own procedures to improve production.
  5. d.?ISO 9000 certification involves a series of three standards for achieving consistency in quality assurance in organizations.

  1. ?TrinkCan, a soft drink manufacturing company, produces around 10,000 bottles of soft drinks per day. The bottling system used by the company is very efficient, and it dispatches close to 1000 bottles an hour. Once the bottling system is turned on, it functions constantly to cap and dispatch bottles until the machine is turned off. The bottling system of TrinkCan is an example of:
  2. a.?job shop production.
  3. b.?continuous-flow production.
  4. c.?batch production.
  5. d.?prototype production.

QUESTION 5

  1. ?A car servicing company is known for consistently providing excellent services to its customers. In the context of the characteristics of a quality service, which of the following characteristics is being displayed by the company?
  2. a.?Service durability
  3. b.?Service assurance
  4. c.?Service reliability
  5. d.?Service responsiveness

QUESTION 6

  1. ?When customers become dissatisfied with the service they have received, service businesses must switch to the process of _____.
  2. a.?service recovery
  3. b.?customer focus
  4. c.?service enhancement
  5. d.?customer reengineering

QUESTION 7

  1. ?Which of the following statements best explains the term inventory?
  2. a.?It is the amount and number of raw materials, parts, and finished products that a company has in its possession.
  3. b.?It is the amount and number of products or services that a company has dispatched to the market in the past one year.
  4. c.?It is the capability of a company to produce a set number of products per month.
  5. d.?It is the capability of a company to buy raw materials or parts for the production of finished products.

QUESTION 8

  1. ?_____ indicates how much labor, capital, materials, and energy it takes to create an output.
  2. a.?Inventory turnover
  3. b.?Economic order quantity
  4. c.?Partial productivity
  5. d.?Multifactor productivity

QUESTION 9

  1. ?Which of the following is a characteristic of a quality product?
  2. a.?Reliability
  3. b.?Validity
  4. c.?Homogeneity
  5. d.?Tangibility

QUESTION 10

  1. ?Atrade Foods Inc. is a chain of supermarkets where part of employees’ monthly paychecks depend on customer satisfaction. 80 percent of the salary is based on earnings and the remaining 20 percent is based on customer satisfaction ratings and service quality. In this case, Atrade Foods Inc. is committed to _____.
  2. a.?internal service quality
  3. b.?line-flow production
  4. c.?implementing an MRP program
  5. d.?total quality management

QUESTION 11

  1. ?A moderate degree of processing occurs in _____.
  2. a.?batch operations
  3. b.?make-to-stock operations
  4. c.?assemble-to-order operations
  5. d.?make-to-order operations

QUESTION 12

  1. ?In the context of total quality management (TQM), _____ is a deviation in the form, condition, or appearance of a product from the quality standard for that product.
  2. a.?variation
  3. b.?divergence
  4. c.?contention
  5. d.?aberration

QUESTION 13

  1. ?Which of the following best illustrates batch production?
  2. a.?A standard packaging operation of processed cheese
  3. b.?Assembly operation of automobile parts in an assembly line
  4. c.?Turning, drilling, and milling of plastics and alloy steels to make fifty different parts of a container
  5. d.?Manufacturing hundred bolts, hundred nuts, and two hundred shafts

QUESTION 14

  1. ?The production team of a company that manufactures cricket balls has determined the quantity of leather, threads, labor, and electricity required to make one cricket ball. The collective effort of all these resources would help the company determine its _____.
  2. a.?multifactor productivity
  3. b.?partial productivity
  4. c.?internal service quality
  5. d.?economic order quantity

QUESTION 15

  1. ?A _____ operation does not start processing or assembling products until it receives a customer request.
  2. a.?continuous-flow
  3. b.?make-to-order
  4. c.?line-flow
  5. d.?make-to-stock

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