October 23, 2025 Claire B 0 Comments

  1. Inspirational motivation on the part of a leader leads to increased self-efficacy by individuals and groups.
  2. True
  3. False

  1. Research has shown that generally expert and referent power have a positive effect on work outcomes, reward and legitimate power have a slightly positive effect, and coercive power has a slightly negative effect.
  2. True
  3. False

  1. Uncertainty triggers political actions.
  2. True
  3. False

  1. One of the “pros” of horizontal organizations is:
  2. Lower cost of entry
  3. Improved responsiveness to customers
  4. Sharing of equipment and expertise
  5. Clear roles and responsibilities
  6. Lines or formal authority along two dimensions

  1. An organization can have the best vision and strategy in the world, but it won’t be able to execute them unless its culture is aligned with its strategy.
  2. True
  3. False

  1. Which of the following cannot be viewed in an organizational chart?
  2. Hierarchy of authority
  3. Organizational culture
  4. Division of labor
  5. Span of control
  6. Line and staff positions

  1. The skill level of employees and the organizational culture are factors that should be considered in determining spans of control.
  2. True
  3. False

  1. Managers should assume that people are deliberately resisting change.
  2. True
  3. False

  1. Staff personnel generally have the authority to make decisions for line units.
  2. True
  3. False

  1. Alexis, a customer service supervisor at ABC Airlines, typically seeks the full participation of her team members when planning, making important decisions, and implementing changes. Which one of the nine generic influence tactics is she using?
  2. Ingratiation
  3. Personal appeals
  4. Rational persuasion
  5. Coalition tactics
  6. Consultation

  1. Which of the following is not a function of organizational culture?
  2. Collective commitment
  3. Social system stability
  4. Diversity management
  5. Sense-making
  6. Organizational identity

  1. The advantage of _________ as a means of overcoming change is that once persuaded, people will often help with the implementation of the change.
  2. Facilitation and support
  3. Explicit and implicit coercion
  4. Negotiation and agreement
  5. Participation and involvement
  6. Education and communication

  1. All stress is associated with negative emotions or outcomes.
  2. True
  3. False

  1. Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.
  2. True
  3. False

  1. According to House’s path-goal theory, employees with an internal locus of control are likely to prefer participative or achievement-oriented leadership.
  2. True
  3. False

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