Developing a Volunteer Program in
Long Term Care
Home Study Program for Activity Professionals
Post Test
- In order to lighten the work load for the activity department, the volunteer could do the all except one of the following:
Attend care plan meetings
Conduct small groups by themselves
Decorate resident bulletin boards
Provide 1-1 visits
2. Adding variety to the program, adding a sense of caring to the home, and bringing multiple skills to the program and bringing the community into the home are some of:
Topics for a quality assurance study
Reasons why a nursing home needs volunteers
The duties of the administrator
State and federal regulations regarding volunteers
3. A happy volunteer , having a good experience, is:
The responsibility of the volunteer
Not that common
The best public relations resource
All of the above.
4. The first step in establishing the volunteer program is to:
Start a recruitment campaign
Order name tags
Create a volunteer handbook
Designate someone to be volunteer coordinator
5. Understanding the benefits of the volunteer program, how to interact with volunteers is the responsibility of:
Nursing staff
Dietary, housekeeping, and office staff
Any employee working in the care facility
All of the above.
6. It is suggested that you use the _________________________to determine if your facility will be a suitable place for volunteers.
State regulations for volunteers
Resident Council
Volunteer Readiness Checklist
Ombudsman’s Office
7. Duties, time required, and title are included in:
Volunteer job description
Volunteer policies and procedures
State regulations about volunteers
Volunteer handbook
8. Information about the home, a listing of departments and contacts, age requirements, attendance policies and do’s and don’ts would be included in:
Volunteer job description
Volunteer policies and procedures
Volunteer handbook
Volunteer readiness checklist
9. Volunteer name, address, contact information, starting date, and volunteer job can be recorded on an index card and filed in
Active volunteer file
Volunteer policies and procedures
The HR office
None of the above
10. Service clubs, colleges, garden clubs, the humane society, the VFW and church groups would be
Places for the residents to volunteer
Volunteer resources to seek volunteers
Places to recruit paid staff
Places to market for future residents
11. The book discusses a Volunteer Co-op program which targets_______________to fill volunteer positions.
Resident families
The community
Facility staff
Local colleges
12. The key to successful volunteer recruitment is:
Large, colorful posters
Having recruitment materials such as brochures, applications, etc.
Successful matching
All of the above.
13. Sending out flyers, putting something in church bulletins, and speaking to community groups are :
Usual and simple methods to recruit volunteers
Tasks the marketing director would use to attract new residents
Steps the HR director takes to secure staff.
Ways to fund raise for the activity department
14. Hosting a “Beautiful Baby Contest”, holding a weekly story hour for children and offering the facility as a place for voting are
Activity ideas for the calendar
Nontraditional ways to recruit volunteers
Intergenerational programs
Against regulations
15. The purpose of the volunteer interview is all but one of the following
See if they may be suitable for hire for a paid position
To select an assignment for volunteer
Determine if prospective volunteer is suitable
Determine how the needs of facility and volunteer can be satisfied
16. During the volunteer interview, you should:
Ask the applicant why they want to volunteer
Tell the applicant about the volunteer program
Discuss available volunteer jobs
All of the above
17. Tour of the facility, being introduced to staff, being informed of emergency procedures, and a review of confidentiality would be included in:
The volunteer interview
The volunteer handbook
The new volunteer orientation
A yearly facility in-service
18. Volunteer training and orientation is essential for volunteer success and is the beginning of:
Volunteer recognition
Training for a potential paid position when it opens
Preventing state deficiencies
Resident satisfaction
19. Feeling honored, feeling distinguished, and being content and self-satisfied in the volunteer position is a form of recognition that is known as :
Special
Cared for
Proud
Included
20. Remembering volunteer’s names, sending the volunteer a card on their birthday, offering them coffee or tea when they volunteer and offer them a safe place for their belongings is a form of recognition known as:
Special
Cared for
Included
Proud
21. Ensuring the volunteers feel competent to do their assigned tasks, know what is expected of them and have been provided with necessary materials to do their task is a form of recognition known as:
Special
Able
Cared for
Included
22. One of the following is not on the list of 101 Ways to Give Recognition to Volunteers
Welcome to staff coffee breaks
Invite to your home for dinner or lunch
Nominate for volunteer awards
Accept their individuality
23. Introducing a Resident Volunteer Group may provide your residents with:
An opportunity to remain active and involved
A boost to self-esteem and self-worth
An opportunity to continue to serve in a meaningful way.
All of the above.
24. Setting up the Resident Volunteer Program should
Be the same as the community volunteer program, except on a smaller scale
Include permission slips signed by the legal guardian
Not be established in For Profit facilities
be approved by the Resident Council and Board of Directors prior to implementation
25. Reading to residents, weeding flower beds, assisting at activities, and announcing events over the facility loudspeaker are examples of:
Jobs for paid facility staff
Jobs for resident volunteers
Jobs that cannot be completed by community service/probation volunteers
Jobs that the family volunteers can do when they visit.
26. The government function program, which provides volunteer opportunities for older adults who which to serve in their community is known as :
Volunteer Action Center
Points of Light Foundation
Ombudsman’s office
Retired Senior Volunteer Program
27. The author suggests the following age group could be one of the greatest supports to the activity department.
High school students
College students
Middle school students
Older adults
28. Two contributors to a successful junior volunteer program are a thorough orientation program before the young people being their volunteer service and:
Limiting their time and numbers in the building
Clearly defined job duties
Having an adult chaperon at all times
All of the above.
29. Recruiting a male volunteer to volunteer with your male residents would be considered
A way to offer additional support for male residents
Discriminatory
Inappropriate as all residents have the right to go to all activities
A waste of time as men often do not have time to volunteer
30. Following the management principles of planning, organizing, direction and __________________can contribute to a more effective volunteer program.
Quality assurance
Staffing
Controlling
Policies and procedures
31. The first step in time management, according to most time management experts is
Setting priorities
List goals
Plan what you need to do
Make a list
32. It is suggested in order to achieve established goals, one should
Write them all down
Delegate to staff
Define specific, small, easy steps to achieve the goals
Post the goals on the wall to remind you daily
33. A technique to accomplish tasks written on a “to do” list is to:
Divide them into three folders marked A, B, C – depending on level of importance
Re-write the “to do” list daily to refresh your memory as to what needs to be done
Use a highlighter to indicate tasks of importance
Use post it notes to add to the “to do” list to keep it current.
34. An effective approach for activity professionals who have “too much to do” is to :
Learn to delegate
Use of a day timer date book
Learning to say no
Cut back on programming
35. Having only a few ______________________is often undervalued and wasted whereas utilized effectively, more could be accomplished.
Minutes
Activity assistants
Volunteers
Storage areas
36. One of the worst enemies and biggest barrier in remaining organized is:
A lack of space
Clutter
Not enough help
Not enough time
37. “Do you feel you are contributing in a volunteer position that is needed?” is a question found on
Volunteer application form
Volunteer orientation checklist
Volunteer’s Evaluation of the Volunteer Program
The volunteer interview
38. All but one of the following is offered as a suggestion on the “Visiting with a Nursing Home Resident” resource:
Assist the resident in writing a letter
Bring a book or magazine to read with the resident
Take the resident to the local store to shop
Ask the resident to tell you about themselves
