Directions:
The unit textbook concepts for our discussion this unit are
- Total Quality Management in the Operations function
- Examples of the Cost of Quality from internal and external failures
- Application of the quality tools in figure 5-7
- Application of the concept of Six Sigma
- Measuring Quality in service organizations
- Use of control charts in statistical quality control
Select one of these concepts and find a current related article that describes it at Quality Magazine: http:/www.qualitymag.com/ (Links to an external site.)Links to an external site. , ASQ Quality News Today: http://asq.org/qualitynews/qnt/execute/mainSetup (Links to an external site.)Links to an external site. , or the Wall Street Journal: www.wsj.com (Links to an external site.)Links to an external site. (you can use the Wall Street Journal every unit in this course).
MG375
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