BMGT 364 6382 Management and Organization Theory. Discussion
Create two separate responses for each learning activity
And include references if necessary for each Learning Activity 1 – Theme 1
This week, we look at leadership from the manager’s perspective and
explore the differences from looking at leadership from a leader’s
perspective. Managers focus on process, procedure, and implementation of
the organization’s purpose. A manager’s perspective is about getting the job
done and keeping stability. The leader’s mindset is about change and
moving workers toward the organization’s vision. The area of overlap comes
in terms of the need to use “soft or people skills” to get their job done. It is
said that a manager motivates while a leader empowers.
In the following five quotes each leader is commenting on the perspective of
a manager in an organization as opposed to a leader.
Define the difference between a manager’s mindset and a leader’s
mindset.
Using the readings for the week, reflect and explain the meaning of
each quote. and how each quote relates to a manager’s or leader’s mindset. Making Decisions (Video 3:49 minutes) A New Role for Management in Today’s Post-Industrial Organization Communication Skills for Managers Engage Staff and Reduce Turnover Theories of Motivation “Management is doing things right; leadership is doing the right things.”
Peter Drucker
“Leadership is working with goals and vision; management is working with
objectives.”
Russell Honore
“When a management with a reputation for brilliance tackles a business with
a reputation for bad economics, it is the reputation of the business that
remains intact.”
Warren Buffett
“Good management is the art of making problems so interesting and their
solutions so constructive that everyone wants to get to work and deal with
them.”
Paul Hawken
“Management is nothing more than motivating other people.”
Lee Iacocca
Learning Activity 2 – Theme 2 The manager must be able to solve problems, communicate, and lead teams
toward the completion of a task.
You are the manager of the northern branch of the Laurel City Bowling
Alleys. The owner, Jill Espy, has 4 other bowling alleys around town. The
average employee assigned to the concession stand of all the Laurel City
Bowling Alleys lasts approximately 3 years. However, in your branch, the
average employee lasts only 8 months. Jill is concerned about the lack of
retention of concession employees especially since training new employees
is costly to the company and this high turnover is costing her money that
could be better spent elsewhere.
You have talked with your current concession staff and have learned that pay
and scheduling may have some effect on the turnover rate. Employees feel
that the pay is low and the scheduling is erratic making it difficult to make
plans outside of work. You know that employees do not benefit from pay
raises because they tend to leave before being at the alleys for a year.
One worker indicated that many of the workers do not know how to handle
difficult customers. It makes them not want to come to work. At the time,
the focus seems to be on getting the job done rather on customer service. Using the employee’s feedback and other facts from the case scenario,
what ideas should you consider motivating or changing employee morale
that would encourage employees to stay longer in the job?
