Module 3 – SLP
CONFLICT AND NEGOTIATION
For the Module 3 SLP you will be applying the concepts you
learned in the background materials regarding conflict and negotiation to a
situation from your own personal experiences. Carefully review the background
materials regarding types of conflict, causes of conflict, negotiation stages,
and conflict management styles. It is important to first understand these
comments from the background readings before starting this assignment.
Once you have thoroughly reviewed the background materials,
think of a situation in the workplace where a conflict erupted and management
had to intervene and some type of negotiation was involved. Then write a three
page paper addressing the following four questions, and make sure to cite at
least one of the required background readings for each of your four answers :
Was this conflict functional or dysfunctional?
What was the cause of the conflict? Use the terms from the
background materials in your answer—for example, was the conflict a result of
interpersonal issues, a specific task involved, due to inter-organizational
issues, etc.
Of the five approaches to conflict management outlined in
Shearouse (2011) or Bauer and Erdogan (2011), which approach most closely
describes the approach used by management to resolve this conflict?
Did the negotiations involve integrative or distributive
bargaining? What stages of negotiation did management go through, and did these
stages match the five stages discussed in Bauer and Erdogan (2011) or the
Pearson interactive tutorial?
SLP Assignment Expectations
Follow the assignment instructions closely and follow all
steps listed in the instructions.
Stay focused on the precise assignment questions, don’t go
off on tangents or devote a lot of space to summarizing general background
materials.
Make sure to cite readings from the background materials
page. Rely primarily on the required background readings as your sources of
information.
Include both a bibliography and in-text citations. See the
Student Guide to Writing a High-Quality Academic Paper, including pages 11-14
on in-text citations.
