For this assignment you will compose two different messages – the first as a customer, and the second as a customer service representative.
- Choose a recent purchase or customer experience you have had that did not meet your expectations. Write an email to the company expressing your dissatisfaction and concerns.
- Then, place yourself as the customer service representative receiving your email, and respond appropriately.
- Your email messages should be brief and to the point while using the proper tone appropriate for the scenario.
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