· Consider the business process design and specifically for building competitive advantage.
- Consider the RAC case study (Bamford and Forrester, 2010, pp. 45-46, in this week’s Learning Resources) and what you have read about service operations in terms of process layouts.
- Think about banking and healthcare sectors in terms of process design, such as aggregate planning and facilities layout, etc.
- Reflect on what you have read about the strategies connected with designing a business process, process types and design processes through process improvement.
- Consider the business process design and specifically for building competitive advantage.
In an approximately 500-word response, address the following issues/questions:
· Critically analyse the process types being implemented within your organisation or an organisation with which you are familiar. How does successful business process design contribute to building the competitive advantage of the organisation? In your analysis, include information on the capacity management, location and choice of operations facilities for building competitive advantage.
In formulating your Key Concept Exercise, consider the following questions:
· How are product design, process design and supply chain decisions interrelated in your organisation?
· What is the value of effective business improvement, such as business process reengineering (BPR) in building competitive advantage and sustainability?
