This is a discussion board question. Not a paper. Around 100
to 150 words if fine.
Explain how improving quality can lead to reduced costs.
It was been suggested that “quality is free.” Why?
How can that be?
What roles do operation managers play in addressing the
major aspects of service quality?
Which of the following is a characteristic of the maturity
phase of the product life cycle?
A.
Products are considered for termination.
B.
Product designs begin to stabilize.
C.
Products are “fine-tuned.”
D.
Competitors are well established.
Prepare a product-by-value analysis for the following
products, and given the position in its life cycle, identify the issues likely
to confront the operationsmanager, and his or her possible actions. Product
Alpha has annual sales of 750 units and a contribution $2,000 per unit; it is
in the introductory stage. Product Bravo has annual sales of 1,000 units and a
contribution of $2,500 per unit; it is in the growth stage. Product Charlie has
annual sales of 3,500 units and a contribution of $1,750 per unit; it is in the
decline stage.
Product-by-value
analysis
Product Individual
dollar contribution Total annual
dollar contribution
BravoBravo $
$
AlphaAlpha $
$
CharlieCharlie $
$
Which of the following statements is NOT true?
A.
Sociological and demographic change may appear in such
factors as decreasing family size.
B.
Understanding the customer is the premier issue in
new-product development.
C.
Economic change brings increasing levels of affluence in the
short run but economic cycles and price changes in the long run.
D.
Political/legal change brings about new trade agreements,
tariffs, and government requirements.
When ordering a new zagflatz, customers must choose the
style of three major components, each of which has about ten variations. This
is an example of
A.
environmentally friendly design.
B.
CAD.
C.
modular design.
D.
robust design.
What is a design that can be produced to requirements even
with unfavorable conditions in the production process?
A.
CAD
B.
DFMA
C.
modular design
D.
robust design
What is a review of successful products that takes place
during the production process?
A.
virtual reality
B.
LCA
C.
value analysis
D.
CAD
Which of the following is an external product development
strategy?
A.
migrations of existing products
B.
joint ventures
C.
enhancements to existing products
D.
new internally developed products
Which of the following represents an internal product
development strategy?
A.
joint ventures
B.
purchase technology or expertise by acquiring the developer
C.
alliances
D.
migration of existing products
Most manufacturing items and their components are defined by
A.
group technology.
B.
an engineering drawing.
C.
a BOM.
D.
the make-or-buy decision.
An assembly chart is
A.
a schematic showing how the product is assembled.
B.
an exploded view of the product.
C.
a listing of the operations necessary to produce the
component.
D.
an instruction to make a given quantity of a particular
item.
What is an umbrella of software programs that may include
CAD/CAM, product routing, maintenance, and other product concerns?
A.
product life-cycle management
B.
configuration management
C.
material requirements planning
D.
DFMA
Self-checkout at a grocery store is an example of
A.
customer participation in service design.
B.
complete automation.
C.
delayed customization.
D.
customer participation in service delivery.
Which of the following regions of a process chain includes
the process steps that involve interaction between participants?
A.
direct interaction region
B.
substitute interaction region
C.
independent processing region
D.
surrogate interaction region
Managing quality helps build successful strategies of
A.
differentiation, low cost and response.
B.
differentiation, low cost and service.
C.
differentiation, time and response.
D.
differentiation, time and service.
A successful quality strategy begins with
A.
an organizational culture that fosters quality.
B.
satisfying customers and obtaining a competitive advantage.
C.
an understanding of the principles of quality.
D.
engaging employees in the necessary activities to implement
quality.
Which of the following DOES NOT increase profit by improving
quality?
A.
flexible pricing
B.
improved reputation
C.
higher warranty costs
D.
increased productivity
Which of the following is an award for quality achievement
in Japan?
A.
ISO 9000
B.
Deming Prize
C.
Tokyo Medal for Excellence in Quality
D.
Malcolm Baldrige National Quality Award
Which of the following costs is NOT a cost of quality?
A.
rework
B.
scrap
C.
lost goodwill
D.
research and development
Which of the following is NOT an external failure cost?
A.
returned goods
B.
lost goodwill
C.
costs to society
D.
scrap
Which of the following is the Japanese term used to describe
continuous improvement efforts?
A.
poka-yoke
B.
kanban
C.
six sigma
D.
kaizen
Taguchi’s quality loss function is based on a
A.
binomial distribution.
B.
negative exponential distribution.
C.
quadratic equation.
D.
linear equation.
A device or technique that ensures production of a good unit
every time is a
A.
control chart.
B.
zero defect.
C.
fail-safe.
D.
poka-yoke.
Attribute inspection measures
A.
if cause and effect are present.
B.
such dimensions as weight, speed, size, or strength to see
if an item falls within an acceptable range.
C.
whether or not the product attributes conform to the
inspector’s personal tastes.
D.
if the product is good or bad.
How might you measure service quality in a hotel?
A.
Response time for room service.
B.
Accuracy of room bill.
C.
Room available by 3:00 PM.
D.
Number of minutes waiting to check in.
E.
Any unserviceable item in the room (light, TV, radio,
mini-bar, etc.)
F.
All of the above.
What is training and empowering frontline employees to solve
a problem immediately?
A.
courtesy
B.
employee empowerment
C.
service recovery
D.
quality circle
