Informal Dispute Resolution
Describe the steps involved in informal dispute resolution.
When is this technique most effective? Why? Use examples to clarify your
points.
Describe an apology one could use, hypothetically which
expressed regret, one where one accepted responsibility, and one where a remedy
was offered.
Give a scenario where resolving the conflict through
litigation is the best option. Use specific examples.
Compare and contrast substantive and relationship conflict.
Give specific examples of each that illustrate the similarities and differences
of these two types of conflict.
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