The Memorial Hospital
The Memorial Hospital is a community-based hospital in an
urban area plans to expand its patient care delivery model from focusing
extensively on inpatient care to becoming a leader in ambulatory care. The
mission of Memorial Healthcare is serving humanity by providing exceptional and
cost-effective health care accessible to all. Furthermore, the vision is for
Memorial Hospital to be a magnet-status health care provider, continually
raising the standards of performance excellence and advancing the health status
of the community. In doing so, Memorial Hospital acknowledges its values of
compassionate service, ownership/pride, privacy, safety, accountability,
teamwork, attitude, appearance, communication, and fun.
Current state:
300-bed hospital
1,000 employees
Limited ambulatory focus, which is primarily supported by
free-standing independent physician practices
Declining revenues from inpatient admissions
Considering closing as many as 100 beds, as it transitions
from an inpatient focused organization to an outpatient
How will staffing, compensation, employee relations,
training, and performance management need to be accounted for differently in
the HR plan?
