Wilson Labs & Training
Unit IV Case Study
Video: Training (Wilson Learning)Instructions: Read the
video case in your textbook,titled “Training (Wilson Learning),”then
watch the corresponding video in the Unit Study Guide. Answer 4 of the
Discussion Questions on page 251. Be sure to restate each question in your own
words before answering in essay format.
Your total assignment response must be at least 400 words in
length. You must use at least your textbook to complete
this assignment. All sources used, including the textbook,
must be referenced; paraphrased and quoted material must have accompanying
citations. All references and citations used must be in APA style. NO
PLAGIARISM
Discussion Questions
8-20. How does Wilson Learning’s “know, show, do”
approach fit with the training processes that this chapter described?
8-21. Explain what specific training tools and processes
discussed in this chapter you would use to implement a “know, show,
do” training approach.
8-22. What do you think of the experimental design Wilson
used to assess the call-center training program? How would you suggest the
company improve it?
8-23. Discuss four types of technology Wilson could use to
deliver training, based on the information in this chapter.
8-24. What are two reasons that Maxene gives for thinking it
is important for different learning styles to be recognized?
8-25. How does identifying the intended outcomes of a
training shape the training itself?
Course eTextbook Dessler, G. (2015). Human resource
management [VitalSource Bookshelf version] (14th ed.).Retrieved from
https://online.vitalsource.com/#/books/9781323081716
Chapter 8:Pearson MyLab: Wilson Learning: Training
Pearson Link: http://media.pearsoncmg.com/ph/bp/bp_video_links/2013/mgmt/hrm/hrm_0701_512.html
