Human Resource Challenges: Retail Store
Case Study
The case study utilizes a retail store that
provides electronics as the example. The questions addressed in this solution:
1. What are the human resource needs of the
electronics store? What skills and training would employees need? How can
employees best be helped to support the store’s image?
2. What are the threats and benefits that
are inherent in economic factors such as interest rates, consumer spending,
consumer saving, unemployment figures, and inflation?
Employees engaged in retail sales would
need to possess outstanding communications skills; along with being educated on
each product’s offerings. Those responsible for hiring workers must understand
the legalities of recruitment and hiring, to ensure conformance with all
Federal and local laws. Economic factors will definitely impact consumer
spending. When people have jobs and money to spend, sales will be higher. When
interest rates are low, the cost of making “big purchases” becomes
very attractive. Even the “Holiday Season” can impact sales. HR must
be ready to adjust staffing levels accordingly; to navigate the changes in
consumer demand.
