HRM- Job/Task Analysis
for customer call center
Develop a job / task
analysis for an entry-level job in a customer service call center
Prepare a two to three
(2-3) page analysis in which you:
1. Locate several job
descriptions that apply to the position you have selected from the list above.
2. Compare the common
tasks and behavioral objectives contained within the job descriptions or lists
of duties.
3. Create a customized
job / task analysis using the information you have found.
4. Describe the
organizational situation that will benefit from this type of job / task
analysis.
5. Identify
opportunities for appropriate training to support this job and its
corresponding tasks.
6. Use at least three
(3) quality academic resources in this assignment.
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