You are the HR Director in a call center. The call center
manager is newly promoted, and has no experience with hiring. She just notified
you of the need to hire 15 customer service representatives to start in the
next training class (30 days from today).
Develop a detailed response to address the following
questions:
What process will you use to recruit a diverse pool of
quality candidates? Consider the various recruiting methods available. What is
your rationale for that approach?
What interviewing method will you use and why?
What will you do to ensure a reliable and valid screening
process is used?
How will you prepare the call center manager for her role in
hiring?
Be sure to cite research used in developing your response to
those 4 questions.
