models/mindsets can help the United States Postal Service
The text, “The Power of Impossible Thinking” by
Wind, Crook, and Gunther (2005), describes four steps that individuals take
when they want to change a mental model. First, individuals must understand
their mental models. After recognizing their familiar thought patterns, the individual
must test new approaches to the same situation.
The person trying to make a change must overcome a variety
of inhibitors to change, such as the expectations of others, lack of
information, lack of trust, and the desire to hold on to the old patterns.
Finally, the individual must implement the change in thinking patterns.
